Over 1,200 partner properties in Italy · Free activation · Request now →
Ancillary insurance service

Help your guests accept your conditions.
Protect your revenue.

BookingCare is the ancillary insurance service that lets an Italian accommodation provider — hotel, B&B, campsite, holiday village, apartment — offer its guests booking protection. It is free for the property; the guest chooses whether to take it out, at 4.8% of the cost of the stay, within 48 hours of the booking confirmation.

Every time a guest sees a cancellation fee or a non-refundable rate, they wonder: "What if something happens?" BookingCare answers that question — whatever conditions you apply.

Activate for free → See how it works

✓ Free for your property · No commitment · We'll call you back within 1 business day

The BookingCare difference
Without BookingCare
❌ The cancellation fee becomes a problem
😬

The guest sees the fee and puts off booking

📞

They call to ask for exceptions and waivers

💸

They cancel last-minute — the property loses revenue

"If I lower the fee I lose money, if I keep it I lose the booking."
With BookingCare
✅ Your conditions become a clear offer
🛡️

The guest knows they can protect themselves against the unexpected — cancellation fee or non-refundable rate

✅

They confirm the booking with peace of mind, whatever your conditions

📈

The property keeps its conditions and protects its revenue

"We present our conditions clearly. Guests understand."
🏨

Over 1,200

partner properties in Italy

🛡️

The guest's choice

Protection is optional

€

Zero cost

for your property

The problem we solve

Every condition you apply
is a booking at risk

Cancellation fee, deposit, non-refundable rate: whatever condition you use, the problem is always the same. The average cancellation rate in Italian hotels is 22.5% (source: SiteMinder).

❌ Without BookingCare

The guest sees your conditions as a risk

😰

They see the fee or the non-refundable rate and wonder "what if I have to cancel?" — and put it off

🤔

The property is forced to choose between protective conditions and secure bookings

❌

Last-minute cancellations happen anyway — and keeping the cancellation fee turns into an argument

💬

Disputes, chargebacks, negative reviews about "too strict" conditions

"If I lower the fee I lose money, if I keep it I lose the booking."
✅ With BookingCare

Your conditions become an invitation to trust

🛡️

The guest knows they can protect themselves — cancellation fees and non-refundable rates are no longer scary

✅

The property applies its conditions clearly and without feeling guilty

📈

More early bookings, more direct confirmations, fewer late cancellations

🤝

The relationship with the guest is transparent from the very first message

"We present our conditions clearly. Guests understand."
The solution

A service that works before the cancellation

BookingCare is not a policy to deal with when the guest cancels. It is a tool that helps your conditions get accepted from the start — when the guest is deciding whether to book.

Receptionist showing a guest the booking confirmation on a tablet at the hotel front desk
🎯

Keep your conditions

Your cancellation conditions and fees stay the same. BookingCare does not change your commercial strategy — it strengthens it.

🤝

The guest chooses freely

Offer protection as an option, not an obligation. The guest decides independently whether to take it, at their own expense.

💚

Free for your property

No fixed costs, no commission, no subscription. Zero euros for your property. The service is paid for by the guest.

📈

More early bookings

When guests know they can protect themselves, they book sooner and with more confidence. Less waiting, fewer "I'll think about it", more early confirmations.

💬

Fewer disputes

Disputes over cancellation fees decrease because the guest made an informed choice. Clarity from the very first message, peace of mind when it comes to cancellations.

🏆

Insurance guarantee

BookingCare cover is provided by an authorised insurance company and managed by ASSIGLOBAL S.r.l.

How BookingCare works for your property

3 steps. No complications.

Activate once. It always works — on every booking, on every direct channel, for all your guests.

1

Activate BookingCare for free

Fill in the activation form. No paperwork, no cost. We'll call you back within 1 business day to review your booking process together. If you use an integrated PMS, it's even easier.

Activate now →
2

Offer protection to your guests

With the booking confirmation — by email or through your booking engine — the guest is offered protection against the unexpected. You decide how and when to offer it.

Frequently asked questions →
3

The guest chooses. You're already protected.

If the guest chooses protection, they know they are covered against the unexpected. Your cancellation conditions remain intact. If they cancel, the claim is handled between the guest and the insurance company.

What the guest sees →
Request free activation →
The moment of cancellation

When a guest cancels, you already have the answer.

The hardest moment for a property isn't the booking: it's the phone call in which the guest asks you not to keep the cancellation fee. BookingCare changes that call.

🛡️ With protection

Guest who chose protection

They submit a refund claim to the insurance company, with the documents about what happened. The property keeps the cancellation fee as per its conditions and has nothing to manage: no paperwork, no negotiation, no vouchers.

📋 Without protection

Guest who didn't choose protection

The conditions they accepted apply. Your staff need just one sentence, clear and fair:

“These are the conditions agreed at booking, and we gave you the option to protect yourself.”

That's the end of the discussion.

Fewer exceptions, fewer vouchers, fewer waived fees. Your staff apply the conditions with peace of mind, because the choice was the guest's.

Request free activation →

Which accommodation providers

It works for every type of accommodation

Hotels, B&Bs, campsites, holiday villages — any property that handles direct bookings can activate BookingCare for free.

🏨

Hotels & Resorts

Strengthen direct bookings

🛏️

B&Bs

Apply your cancellation fee with peace of mind

⛺

Campsites

Protect long stays

🌴

Holiday villages

More early confirmations

🏠

Holiday apartments

Clear conditions for guests

🏡

Farm stays

Balanced contractual leverage

🏢

Residences

Suitable for short and long stays

🌿

Non-hotel accommodation

Protection for every format

Integrations with management systems

It works with your management system

BookingCare integrates with the main Property Management Systems used in Italy. If you already use one of them, activation is even quicker.

Advanced integration

HotelDoor

Scidoo

BBplanner

Full integration

SimpleBooking

MrPreno

SmartPMS

Passepartout

5stelle

KrossBooking

Beddy

Can't find your management system? BookingCare also works without one: by email, WhatsApp or direct link. Contact us to activate it.

Frequently asked questions from hoteliers

Everything you want to know

The questions hoteliers ask us most often before activating BookingCare.

BookingCare is an ancillary insurance service that is completely free for your property. Once activated, you can offer your guests the option of protecting themselves against the unexpected. The guest freely chooses whether to do so, at their own expense. Your cancellation conditions stay the same.

Yes. BookingCare is completely free for accommodation providers. No fixed costs, no commission, no contractual commitment. The only cost is paid by the guest who chooses to take out protection.

No. Your booking conditions, fees and cancellation conditions stay exactly as you set them. BookingCare is added as an option for the guest: it neither replaces nor changes your commercial strategy. The difference you'll notice is that guests accept them more easily — because they know they can protect themselves.

Refunds to guests who chose protection are handled directly by ASSIGLOBAL S.r.l. together with the insurance company. Your property doesn't have to manage anything: the insurance relationship is between the guest and the insurance company. Your cancellation fee still applies as normal.

If the guest chose protection, they submit a refund claim to the insurance company with the documents about what happened; the property keeps the cancellation fee as per its conditions and has no paperwork to handle. If they didn't choose it, the conditions they accepted at booking apply: the property applies them, reminding the guest that they had the option to protect themselves. Either way, the property doesn't have to negotiate, grant vouchers or waive the cancellation fee.

Nothing changes: the property's booking conditions apply, exactly as before. The property has still offered the guest a real way to protect themselves, which makes it easier to enforce the cancellation fee if they cancel.

Yes. BookingCare doesn't change cancellation fees, deposits or non-refundable rates: it is added as an option for the guest, on any rate.

Yes. BookingCare can also be offered manually — by email with the booking confirmation or via a dedicated link. Integration with your PMS makes the process easier, but it is not required to activate the service. Contact us to find the best solution for your property.

With an integrated management system (HotelDoor, Scidoo, BBplanner, SimpleBooking, MrPreno, SmartPMS, Passepartout, 5stelle, KrossBooking, Beddy), adding the offer text usually takes less than an hour and is done together with the BookingCare team. Without integration, the offer is sent by email or via a dedicated link.

BookingCare is designed for direct bookings: website, booking engine, email, phone. On portal bookings the conditions are set by the portal; the property can still tell the guest about the protection with the booking confirmation, within 48 hours, if the booking includes cancellation fees or non-refundable amounts.

None. You fill in the form with details of the property and the contact person; the BookingCare team calls back within one business day for the review call and then sends the document with instructions for the property.

Yes, at any time, at no cost and without notice. There is no contractual commitment: the property decides whether and when to offer the protection.

✅ Free activation

Your property deserves
more secure bookings.

BookingCare helps your booking conditions — cancellation fees and non-refundable rates — get accepted, by offering guests real protection against the unexpected. Free for your property, always.

1
Fill in the form A few details about your property and how to reach you. The BookingCare team will call you back within 1 business day.
2
Review call with our team A call in which we review your booking process together — how your cancellation conditions are worded, how you communicate with guests, and where to add BookingCare effectively.
3
Receive the review and instructions After the call we send you a document with a review of your guest communication and personalised instructions for adding BookingCare to your booking flow. The document also includes instructions for handling cancellations, late arrivals and early departures, with and without protection.
🆓
Zero costNo activation fee, no monthly fee
📋
No commitmentYou can deactivate at any time
🏷️
Rates unchangedWe don't change your conditions or prices
🛡️
Guaranteed protectionby an authorised insurance company

Are you a consultant or a revenue manager? Write to us at partner@bookingcare.travel

Let's talk about your booking process

Fill in the form. The BookingCare team will call you back for a free call in which we review your guest communication together — cancellation conditions included.

No payment required · No contractual commitment · We'll get back to you within 1 business day

🔒 Data protected
✅ RUI B000809341
📞

Great, we'll be in touch soon.

The BookingCare team will contact you within 1 business day to schedule the call — a conversation in which we review your booking process together and how to include BookingCare in your guest communication.

After the call you'll receive a document with the review and personalised instructions for your property.


📖 How it works →
BookingCare

Welcome to BookingCare, the new name of Care4UHotel

If your property is already active, there is nothing you need to do: the service continues without interruption and the links you use remain valid.

In the coming weeks you will receive instructions for updating your guest communications at your own pace.